Please measure your hound accurately so mistakes are avoided. Please don't use an item they already have for sizing as all makers are different. All collars/coats/fleeces/PJ's are made to order so good measurements are crucial. If you're unsure about sizing then please do get in touch.
If you have received a product that has arrived faulty / damaged please contact us and we will get the item replaced or refunded at our expense. If the item has been used then sorry but a refund cannot be issued as item has to be returned as 'new'.
With all returns please include a note with the following information:
- Your Original Invoice No:
- Date of Purchase:
- Your Full Name:
- Your Full Address:
- Daytime Phone Number:
- The reason for the return:
- Signature:
Refunds.
Refunds will be made once items have been returned back and checked, please allow 14 days for them to be processed, if you paid via paypal you will be refunded back to your paypal account, if you paid via credit/debit card you will be refunded to the card you originally used to purchase the item/s.
Online business based at Moor View Road, Woodseats, Sheffield. S8 0HH
